Reservation Policies

Once your reservation is confirmed, no additional arrangements are required with hotel staff or third parties. If necessary, please inform them that your booking is with premiumtransferspuntacana.com.

We actively monitor all flights to stay informed about delays or schedule changes.

Airport Arrivals (Inbound Transfers)

For airport pick-ups, we wait as long as necessary due to possible delays with flights, immigration, or baggage claim.

No waiting time limits apply for airport arrivals.

Departures & Non-Airport Pick-ups (Outbound Transfers)

For all non-airport pick-ups (including hotel-to-airport transfers):

  • A 15-minute courtesy waiting time is included.
  • If the client does not appear within this time, the service will be considered a No Show.
  • The client may request additional waiting time, subject to availability.
  • An extra charge of USD $10 for every additional 10 minutes will apply after the initial 15 minutes.

Changes Policy

  • All changes are subject to availability.
  • Requests must be made directly by the client.
  • We do not accept modification requests from third parties (hotels, travel agencies, or other providers).

Refund & Cancellation Policy

No Shows

No refunds will be issued if the client fails to appear at the designated pick-up location (hotel, airport, Airbnb, villa) without prior notice.

Notification must be provided at least 3 hours in advance via email, phone call, text message, or WhatsApp.

If no prior notice is received, the booking will be considered fulfilled and no refund will apply.

Cancellations by the Client

No refunds will be issued for cancellations made with the intention of switching to another company after payment has been completed.

For standard cancellations:

  • Cancellations must be made at least 3 hours before the scheduled service.
  • A 25% cancellation fee will be applied.
  • 75% of the total payment will be refunded.
  • The retained 25% covers administrative, operational, and payment processing costs.

Cancellations made less than 3 hours before the scheduled service will be treated as a No Show.

Flight Cancellations or Delays

If your flight is canceled or significantly delayed:

  • You must notify us at least 3 hours in advance.
  • If no notification is received, the booking will be considered fulfilled and no refund will be issued.

If proper notice is given:

  • The service may be rescheduled at no additional cost, subject to availability.
  • If rescheduling falls outside operating hours or availability, a new booking will be required.

Booking Errors by the Client

The client is responsible for providing accurate booking details, including:

  • Date and time
  • Pick-up location
  • Number of passengers

No refunds will be issued for errors made during the booking process that prevent the service from being delivered.

Clients are strongly advised to review all details carefully before confirming the reservation.

Refund Processing

  • Refunds will be issued using the same payment method used for the original transaction.
  • Refunds will only be processed to the original payer.
  • A valid proof of payment is required.
  • Processing times may vary depending on the payment provider or financial institution.